Shares in cybersecurity firm CrowdStrike have plunged more than 13% as the company reckons with the aftermath of causing a global IT outage.
Chief security officer Shawn Henry said the incident had been a “gut punch” for the firm, which had previously been one of the most trusted names in the industry.
“We let down the very people we committed to protect, and to say we’re devastated is a huge understatement,“ he said.
Many businesses are still recovering after a faulty “content update” last week crashed 8.5 million Microsoft Windows computers around the world.
The issue has required manual reboots in some cases.
Mr Henry, a former FBI executive assistant director, said the weekend had been “the most challenging 48 hours” of his 12 years at the company.
He promised it would use the incident as an opportunity to “emerge better and stronger than ever”.
“The confidence we built in drips over the years was lost in buckets within…
