Coinbase, the US crypto exchange, has cut down on freezing its user accounts by 82%. The firm’s CEO, Brian Armstrong, stated that these account freezes had been a serious problem for too long and upset many customers.
He has made resolving such issues a top priority for the company in order to enhance the experience and improve outcomes for its users. He further stated that, “We have made progress, with more to come.”
The CEO has stated this on his X post. The exchange has faced years of complaints from users locked out of accounts, sometimes for months or even years. Some abandoned the platform entirely, while others, responding to Armstrong’s post, shared ongoing struggles. Criticism also targeted Coinbase’s customer support.
Armstrong credited product team member Dor Levi, hired in April 2025, for driving the fix. Levi, in his own X post, explained that “significant investments” in machine learning models and…
